Shipping and Delivery Policy

Shipping and Delivery Policy

At Roots Supply Solutions, we prioritize reliable and timely delivery of your orders. Our goal is to ensure that you receive the products you need, exactly when you need them, no matter where you are in the world. Here’s a comprehensive overview of our shipping and delivery procedures.

1. Shipping Options and Rates
We offer a range of shipping options tailored to meet your specific requirements. Whether you need standard delivery or expedited shipping, we have flexible solutions to accommodate your needs:

• Standard Shipping: Generally delivered within 5 to 7 business days, depending on the shipping location.

• Expedited Shipping: Delivery within 2-3 business days for urgent orders.

• Freight Shipping: Ideal for bulk and oversized orders, ensuring safe and secure transportation.

Shipping costs differ based on the dimensions, weight, and delivery location of your order. You can view the shipping costs at checkout or contact our team for a detailed shipping quote.

2. International Shipping
We proudly serve customers worldwide. Our international shipping partners are selected to ensure secure and timely delivery to various global destinations. Please be aware that international deliveries might incur customs duties, taxes, and import fees, which are the responsibility of the recipient.

3. Order Processing Time
All orders are processed within 1-2 business days. Orders placed during weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and shipped, including tracking information to monitor your shipment.

4. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number through email. You can use this number to monitor the status of your delivery on our shipping partner's website. If you have any inquiries or issues regarding your shipment, our customer service team is available to help.

5. Packaging and Handling
We take great care in packaging your order to ensure it arrives in excellent condition. Our packaging process is designed to protect sensitive electronic and mechanical components from damage during transit. For bulk or fragile items, we use specialized packing materials and techniques to ensure safe delivery.

6. Shipping Restrictions
Certain products may be subject to shipping restrictions based on their size, weight, or destination. Hazardous materials or items with lithium batteries may have specific shipping guidelines. We will notify you during the ordering process if any restrictions apply to your order.

7. Delayed or Lost Shipments
While we strive to deliver all orders on time, delays can sometimes occur due to unforeseen circumstances such as weather, customs clearance, or logistical issues. If your shipment is delayed or lost, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and keep you updated throughout the process

8. Damaged or Incorrect Orders
If you receive a damaged or incorrect order, please notify us within 5 business days of delivery. We will facilitate a replacement or refund promptly. Please retain all packaging and documentation, as this may be required for claims processing.

9. Returns and Exchanges
For details on returns and exchanges, please visit our Returns and Refunds Policy page. Our team is committed to ensuring your full satisfaction with every purchase.

10. Contact Us
If you have any questions or need further assistance with your order, please don’t hesitate to reach out to our customer service team:

Email: info@roots-gt.com
Phone: (+971) 43933315
Business Hours: Monday to Saturday, 8:00 AM - 6:00 PM (GST- Gulf Standard Time)

We are committed to providing a seamless and hassle-free shipping experience, ensuring your components reach you on time and in perfect condition.