Private policy

Private policy

Effective Date: 10/10/2024

At Roots Supply Solutions, your privacy is of utmost importance to us. This Privacy Policy outlines how we handle your personal data, ensuring transparency and security in our processes
By accessing or using our website, https://roots-gt.com/, you consent to the practices described in this policy.

Information We Collect
We collect various types of information to enhance our services and provide a seamless experience. The data we collect includes:

1. 1 Personal Information
Contact Details: Name, email address, phone number, and mailing address, which you may provide when filling out contact forms, subscribing to newsletters, or engaging in other activities on our site. Account Information: If you create an account, we may collect login credentials, preferences, and any other information associated with your profile.

1. 2 Technical and Usage Information
Device and Log Information: IP address, browser type, operating system, and device identifiers. Website Usage: Pages visited,
time spent on each page, referring/exit pages, and other related statistics. Cookies and Similar Technologies: We use cookies, web beacons, and pixel tags to track user behavior and preferences.

1. 3 Transactional Information
Order Details: If you make a purchase or inquiry, we may collect information related to your order, such as products or services purchased,
billing and shipping addresses, and payment information (processed through secure third-party providers).

1.4 Communication Data
Customer Support: Any communication you have with us, including chat, email, or phone interactions. Surveys and Feedback: Responses to surveys or feedback forms, which help us improve our offerings.

2. How We Use Your Information
We utilize your information for a variety of purposes, such as, but not limited to:
Providing Services: To process your orders, respond to inquiries, and manage your account.
Personalization: To tailor content, recommendations, and marketing messages to your preferences.
Analytics and Improvement: To understand user behavior, analyze trends, and improve the functionality and performance of our website.
Security and Fraud Prevention: To protect against unauthorized access, maintain data integrity, and ensure the security of your information.
Legal Obligations: To adhere to relevant laws and regulatory requirements.

3. Legal Basis for Processing Personal Information

We handle personal data on the following legal bases: Consent: This includes instances such as subscribing to our newsletter. Contractual Necessity: To fulfill our obligations in providing the products or services you’ve requested. Legitimate Interests: For purposes such as improving our services, understanding user behavior, and maintaining security. Legal Obligations: To fulfill all relevant laws and regulatory requirements.

4. How We Share Your Information

We do not disclose or sell your personal information to any third parties. However, we may share your information under the following circumstances:

4.1 With Service Providers

We may share information with third-party service providers who perform functions on our behalf, such as website hosting, data analysis, payment processing, and customer support. These providers are contractually bound to protect your data and use it only for specified purposes.

4.2 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction. We will notify you of any changes in ownership or use of your personal data.

4.3 Legal Requirements

We may disclose your information if required by law, or in good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or prevent fraud or security threats.

5. Cookies and Tracking Technologies

We employ cookies and similar tracking technologies for a range of purposes, including:

Essential Cookies: Required for the fundamental operation of the website.
Performance Cookies: Collect information on how you use the website to improve user experience.
Functionality Cookies: Remember your preferences and settings.
Targeting Cookies: Deliver relevant advertisements based on your interests.

You have the ability to customize your cookie settings by accessing your browser's preferences menu, allowing you to control your online privacy. Please note that turning off certain cookies may impact your experience on our site.

6. Data Security

We employ strong security protocols to safeguard your data from unauthorized access, modification, disclosure, or destruction. Our measures include encryption, secure servers, and routine security audits. However, please note that no method of online transmission is completely secure, and we cannot assure total security.

7. International Data Transfers

Your information may be transmitted to and processed in countries outside of your own. We take necessary precautions to ensure that your data is protected in accordance with relevant laws.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access: Request access to your personal information.
Correction: Seek to amend any inaccurate or incomplete information.
Deletion: Request deletion of your personal data.
Restriction: Ask to limit the processing of your data under specific circumstances.
Data Portability: Request a copy of your information in a structured, easily readable format.
Objection: Challenge the processing of your data for direct marketing or other uses.
Withdraw Consent: Revoke your consent at any time when it is being used to process your personal data.
To exercise these rights, please contact us at info@roots-gt.com.

9. Third-Party Links

Our website may contain links to external sites not operated by us. We are not liable for the content or privacy practices of those external sites. We suggest that you examine their privacy policies prior to providing any personal information.

10. Children's Privacy

We do not deliberately collect personal information from children under the age of 13. If we find that we have inadvertently collected such data, we will take immediate action to remove it.

11. Changes to This Privacy Policy

We may revise this Privacy Policy occasionally to account for changes in our practices, technology, legal obligations, or other considerations. Any updates will be reflected on this page, and the new policy will take effect immediately upon posting.

12. Contact Us

If you have any inquiries, concerns, or requests related to this Privacy Policy, please reach out to us at:

Roots Supply Solutions
Email: info@roots-gt.com
Phone: (+971) 43933315 / (+971) 558 505297
Business Hours: Monday to Saturday, 8:00 AM - 6:00 PM (GST- Gulf Standard Time)

Address: Office no 203, Illiya Tower 2
Damascus St., Al Qusais Ind Area 3
Dubai, United Arab Emirates