Conditions of Sales

Conditions of Sales

Introduction: Welcome to Roots Supply Solutions, your trusted partner for automation, electrical, and mechanical components. These Conditions of Sales ("Terms") govern all sales transactions conducted through our website, https://roots-gt.com/ ("Website"). By placing an order, you ("Customer") agree to adhere to these Terms, which ensure a transparent and secure shopping experience for all parties involved.

Placing an Order: When you place an order on our website, it signifies an offer to purchase the products listed in your order under these Terms. Orders are processed once you receive an official order confirmation from us, indicating our acceptance. Please note that our acceptance of an order is contingent upon product availability, verification of your payment information, and compliance with any export regulations. If for any reason we are unable to fulfill your order, you will be promptly notified, and any payments received will be refunded.

Product Information and Availability: We strive to provide accurate descriptions and images of all products listed on our website. However, slight variations in color, design, and specifications may occur due to manufacturing updates or differences in display settings. All products are subject to availability, and we reserve the right to discontinue any product at any time without prior notice. If a product is unavailable after an order is placed, we will inform you and provide alternative options or a full refund.

Pricing and Payment Terms: All prices on our website are in Dirhams and are subject to change without notice. The total cost of your order will include the product price, applicable taxes, and shipping charges. Payment is due at the time of order placement unless otherwise agreed upon in writing. We accept various payment methods, including Alibaba, PayPal, Bank Transfer, Card Payment, and Cash. Your order will not be processed until full payment is received. If there are any issues with your payment, we will contact you to resolve them, and failure to do so may result in the cancellation of your order.

Shipping and Delivery: Roots Supply Solutions is committed to delivering your order in a timely and efficient manner. Estimated delivery times are provided at checkout based on your location and the selected shipping method. Please be aware that delivery times are estimates and not guaranteed, as they may be affected by factors such as customs clearance, weather conditions, or carrier delays. Once your order has been shipped, you will receive a tracking number to monitor its progress. The risk of loss or damage to the products transfers to you upon delivery.

Customs and Import Duties: For international orders, customs and import duties may be applicable based on your country’s regulations. These charges are your responsibility, and Roots Supply Solutions is not liable for any additional fees incurred. We recommend that you check with your local customs office for further information before placing an order.

Inspection and Acceptance: Upon receiving your order, we advise you to carefully inspect the products for any visible damage or discrepancies. If there are any issues, please notify us within five (5) business days, providing your order number and a description of the problem. If no such notification is received within this timeframe, the products will be deemed accepted, and any claims for visible defects or missing items will not be honored.

Returns and Refunds: Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of delivery. Returned products must be in their original condition, unused, and in their original packaging. To initiate a return, please contact our customer service team with your order details. Approved returns will be processed, and a refund will be issued, excluding any shipping costs and restocking fees. Custom orders and certain special items may not be eligible for return.

Warranty and Limitation of Liability: Products sold by Roots Supply Solutions are covered by the manufacturer’s warranty, where applicable. We do not offer any additional warranties beyond those provided by the manufacturer. In the event of a warranty claim, we will assist you in coordinating with the manufacturer. Under no circumstances shall Roots Supply Solutions be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the products purchased. Our maximum liability is limited to the original purchase price of the product.

Force Majeure: Roots Supply Solutions shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, war, or any other unforeseen event.

Amendments to Conditions of Sale: We reserve the right to modify these Conditions of Sale at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically to stay informed of any updates. Continued use of the Website and placement of orders constitute acceptance of the modified Terms.

Governing Law and Dispute Resolution: These Conditions of Sale shall be governed by and construed in accordance with the laws of Dubai, UAE, without regard to its conflict of laws principles. Any disputes arising out of or in connection with these Terms shall be resolved through good faith negotiations. If such negotiations fail, the dispute shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE.

Contact Information: If you have any questions or concerns regarding these Conditions of Sale or your order, please reach out to our customer service team at support@roots-gt.com or (+971) 43933315 We are here to assist you and ensure a smooth and satisfying shopping experience.